Case study: Optimizing process efficiency and risk management through intelligence
Learn about Telstra's 'big bet' on digitization
10/07/2025
Speaker: Aaron Leung - Head of Process Improvement and Enablement CoE, Telstra
In 2025, Telstra has committed to investing $100 million annually for seven years, to roll out AI solutions across its operations and customer services. This marks one of the most significant AI technology rollouts ever undertaken by a major Australian company. The aim is to shift towards smarter networks, seamless operations and potentially a new era of customer interactions too. In this fireside chat, discover how Telstra is setting itself up for AI success and bringing process intelligence into the hands of operational leaders within the business too.
Key takeaways:
- Find out how Telstra is working with the complexity of legacy environments and navigating those patchworks of data to best effect
- Learn about Telstra's 'big bet' on digitization and cleaner data and the implications for the business
- Find out how Telstra is aiming to use AI to streamline processes and anticipate and fix outages before they happen
- Discover how best to roll out AI across the business and what to prioritise amid changing market conditions
