Boost satisfaction and engage your customer in the process
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Good customer service is paramount in today’s crowded and competitive business world. Service must be delivered flawlessly, and thanks to the internet and social media, will have a direct impact on your brand and your bottom line.
By offering a customer portal, you not only give them visibility into the process, but you have an efficient way to collect the valuable information and feedback that your customers provide.
Join us for an hour to learn:
- How your company can avoid becoming a victim on social media.
- How customer portals engage your customers and give them visibility into the process.
- How you can learn from and replicate the successes of U.S. Bank's journey to engage their customers.
Senior Managing Director and Head of Product Development and Customer Suppo
U.S. Bancorp Fund Services
Steven Gargano is the head of Product Development and Customer Service at U.S. Bankcorp Fund Services. Steven specializes in creating financial and operation efficiency through innovation. Before completing the Program for Leadership Development at Harvard Business School, Steven became a CPA and completed his undergraduate work at Cornell. Before joining US Bank, he was the Managing Director at Mariner Investment Group and help positions at both Deloitte and Arthur Andersen.
From his start as a systems engineer for non-profits to IT project manager for large scale hospital communities andthe defense sector, his 13 years’ experience in leading Content Management and Process Automation projects has provided a unique skill set for effecting change in diverse environments. As the Director of Professional Services for iDatix, Martin leads each implementation with the continuous goal of aligning the strategic objectives of his clients with the enhanced business process improvement capabilities that today’s technology provides.