The 4 Horizons of Operational Excellence
Building a culture of operational excellence requires alignment. Too often, continuous improvement efforts focus on aligning with strategic objectives or value drivers. John Norcross, co-founder at BridgeOne: A Change Agency, believes there is a different way of aligning improvement efforts. He describes four horizons against which leaders and change agents can map their improvement efforts and provides a framework for doing so. It is through connecting people, their sens...
TO READ THE FULL STORY
Please note: That all fields marked with an asterisk (*) are required.