The 4 Horizons of Operational Excellence



John Norcross
03/08/2017

Building a culture of operational excellence requires alignment.  Too often, continuous improvement efforts focus on aligning with strategic objectives or value drivers.  John Norcross, co-founder at BridgeOne: A Change Agency, believes there is a different way of aligning improvement efforts.  He describes four horizons against which leaders and change agents can map their improvement efforts and provides a framework for doing so.  It is through connecting people, their sens...
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