The 4 Horizons of Operational Excellence

John Norcross

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Building a culture of operational excellence requires alignment.  Too often, continuous improvement efforts focus on aligning with strategic objectives or value drivers.  John Norcross, co-founder at BridgeOne: A Change Agency, believes there is a different way of aligning improvement efforts.  He describes four horizons against which leaders and change agents can map their improvement efforts and provides a framework for doing so.  It is through connecting people, their sense of purpose and desire to do meaningful work, to the adaptive challenges and wicked problems their organizations face that engagement can be built around the improvement journey.

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