A Retailer's Guide to Integrating Lean Six Sigma Into Company Culture: The Keys to Sustainability

This FREE webinar was recorded on:
Thursday, April 14, 2011
11:00 AM - 12:00 PM EDT
To continue viewing this content please fill out the form to register and become a Process Excellence member.
Or, if you're already a Process Excellence member, sign in below to view this content.
Become a member to Watch

By entering in your information and submitting the form, you give the sponsor permission to contact you regarding their product and you agree to our User Agreement, Privacy Policy, and Cookie Policy.

Lean Six Sigma offers retailers huge opportunities for streamlining operations, increasing efficiencies, and eliminating waste. But many retailers find it difficult to truly embed the methodologies throughout the organization and build a true culture of continuous improvement. This webinar will discuss why LSS implementations fail, what you can do to avoid the "culture trap" and discuss ways to win the hearts and minds of employees.
In this Webinar:

  • Hear how a major US retailer implemented Lean Six Sigma in a shared services environment for Accounting, Accts Payable and Payroll
  • Identify practical opportunities for Kaizen and options on engaging your staff to not only participate but also enjoy process improvement activities
  • Learn how to get alignment for continuous improvement initiatives across the organization and discuss some of the measures of success


Frank Cruz
Former Director – Operational Excellence
JC Penney

Frank Cruz has worked in Six Sigma and Process Improvement activities for nearly 15 years, moving across various industries.  He has worked in aerospace, financial services, hospitality, telecommunications and retailing.  He received his Six Sigma training at GE Capital, where he became a certified Master Black Belt.  From there he moved to Walt Disney World in Florida, where he served as manager of Performance Measurements, working with the Resorts division to improve service levels in Disney Hotels.  Next he joined Rhythms NetConnections, a start-up telecommunications company in Denver Colorado, where he served as the Director of Six Sigma Quality for business processes.  In 2001, he joined Federated Department Stores as Vice President of Six Sigma.  In 2006, he moved to TIAA-CREF, a leading provider of retirement and pension funds for higher education institutions, where he was Vice President of Process Excellence.  Most recently, Frank led the Lean Six Sigma deployment at the Financial Shared Services Center of JC Penney.  Frank holds a bachelor’s degree from the University of Texas at Austin and an MBA from Columbia University in New York.