Managers Too Busy Being Busy? Free Up Front-line Capacity With a New Approach to Operations Management

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11:00 AM - 12:00 PM GMT

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Change from a reactive mindset to a proactive one to position your company for unparalleled excellence

Front‑line managers are the critical link in organizational performance. However, they face competing priorities and are sometimes subjected to unrealistic demands, with too few staff and too many constraints. Often they spend their time ‘firefighting’.

Attempts to ease their workload by doing things differently can often be met with complaints that “I don’t have time to change”.  Worse, mandating actions or centralizing control can lead to managers who are less engaged and who have a diminished sense of involvement.

So what can you do to break the “too busy being busy” cycle?

In this webinar:

  • Identify what causes people to feel that they don’t have time to change their way of working
  • Understand how to overcome the common reasons why people cling to a firefighting approach to work
  • Learn a proven alternative method that allows those same front-line managers to take advantage of the latent capacity they did not know existed and gain control over their team’s day, week, month, as well as their productivity and plans for the long-term
  • Find out where your organization’s current operations management method is positioned on a recognized Capability Maturity Model


This Webinar takes place at 11:00 AM EDT (New York) / 16:00 BST (London) / 17:00 CEST (Paris) /  23:00 HKT (Hong Kong) /  01:00 EST (Sydney). For additional time zones, please use the time converter at  If you miss the release time, don't worry - this webinar will also be made available on demand.

For further reading in advance of the webinar, you might be interested in reading a whitepaper discussing this topic in greater detail. Download the whitepaper here: Empowering Front-Line Managers by Professionalizing Operations Management

Eric Sharpe Director Active Operations Management
Richard Jeffery Co-Founder AOM International
Aravind Immaneni Head of Deposit Operations TD Bank