Customer Experience Mapping – Best Practice Approach to Inform Your Business Processes


This FREE webinar was recorded on:
2013-06-04
11:00 AM - 12:00 PM EST

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Drive strategic business process updates, improve customer satisfaction and increase customer loyalty

Many organizations want to go beyond the Voice of the Customer, but aren’t sure exactly what they can do apart from static survey and transaction data.  In this webinar, you’ll learn how to determine not just customer experience, but expectations. You can incorporate best practices into your approach to customer experience and drive a true view of the customer perspective that results in better business process improvement decisions.

Join this webinar to:

  • Find out why it is important to go beyond “Voice of the Customer” and truly understand the Customer Experience
  • Identify how Customer Experience work informs business processes and helps you avoid major missteps in your approach to process improvement
  • Look at ways that Customer Experience Mapping can drive better interactions that improve customer satisfaction and grow revenue


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  This webinar takes place at 11:00 AM EDT (New York) / 16:00 BST (London) / 17:00 CEST (Paris).
***This webinar is being organized within the EST (Eastern Standard Time) zone therefore the initial iCal will be represented as EST.
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If you miss the release time, don't worry - this webinar will also be made available on demand. 

Presenters:
Adam Golden Co-founder and Principal Major Oak Consulting
Conrad Ingram Senior Management Consultant Major Oak