Communicating the business benefits of process improvement: Interview with Prudential Retirement's VP of Process Excellence

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Process improvement -especially the tools and methodologies - can come across as a little esoteric to those in the rest of your business. But process is something that we all do - so why is it so difficult to communicate the value of improving them?

In this PEX Network Video interview, Donna Dunn, VP, Process Excellence, Prudential Retirement discusses how to communicate the benefit of process improvement and ways to gain the committment of your business stakeholders.