Adapting Lean for service industries: Interview with David Howells, Renault-Nissan Consulting

Process improvement methodologies such as Lean may have originated within manufacturing but they can now be found in nearly every industry out there. But are there particular things that practitioners need to take into account when introducing process excellence approaches to industries or companies that are perhaps newer to some of the concepts?

In this video interview, David Howells, Managing Director at Renault-Nissan Consulting discusses the importance of understanding your organization's strategic intent and how the fundamentals of process excellence remain the same whether you're in a manufacturing or a service environment. He also argues that the Theory of Constraints is one of the most powerful tools you can use in process excellence.