I sent out a process by e-mail…why isn’t anybody following it?

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Alstom's Supply Chain Director on avoiding communication breakdowns in processes

Making sure that everyone involved in a process has the right information at the right time is critical to making sure that a process runs efficiently and effectively. But in our quest to make processes efficient, can we sometimes make them less effective by stripping out critical communication points?

In this Process Perspectives podcast, Amy Jones, Supply Chain Director for the Thermal Service Generators Product Line at Alstom Power, says that communication needs to be built right into our processes – even if it might seem like it's adding an extra step or slightly longer processing time as it will make the process overall more effective. Here's why and how you can do it.