Using Kaizen and GE Workout to Engage Frontline Retail Staff

How do you get frontline retail staff involved in process improvement? Alghanim Industries, a privately-owned Kuwaiti conglomerate, uses GE Workouts and Kaizen events to get their retail staff engaged. In this Process Perspectives interview, Paul Mathews, head of Operational Excellence at Alghanim Industries, talks about the application of Lean Six Sigma to retail, discusses how they use the GE workout and Kaizen events to engage frontline staff, and explains why IT is not a silver bullet....
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