How to Use Failure Productively - Interview with eBay's Director of Operational Excellence



Diana Davis
09/01/2011

Failure is something that we don’t like to talk about and like to commit even less. But it’s an essential part of the learning process and if you work in continuous improvement, there’s a good chance that the road to excellence will have a few detours along the way. And that's no bad thing, says Steve Carleton, Director of Operational Excellence of Marketplaces at online auction site eBay. In this Process Perspectives interview Carleton discusses why he believes there's opp...
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