Improvement through involvement: Engaging your entire team to reduce loss and sustain improvement

This FREE webinar was recorded on:
Monday, February 11, 2013
11:00 AM - 12:00 PM EST
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Engagement is the foundation for all sustained improvement

It's easy to change processes but much more difficult to make continuous improvement and excellence a habit without the systematic engagement of your team. This is something that textile manufacturer Milliken understands well. The company has developed a structured cross-functional team–based approach to performance improvement that has helped to create an environment where all employees understand the importance of “zero loss” thinking and continuous improvement for the benefit of customers and stakeholders.

In this webinar, seasoned practitioners Nick Bailey and Chris Poole go through the principles and building blocks of the Milliken Performance System, a "Daily Management System" that provides a systematic, step-by-step method leading to sustainable business excellence. Every aspect of the business is touched by this system, balancing sustaining and improvement activity across all processes and functions.

Join this webinar to:

  • Learn a structured, step by step approach to work that systematically engages all employees in ownership for continuous improvement
  • Identify practical steps to help shift the mindset of your organisation so that all employees start seeing “losses” (problems) as opportunities for improvement and where the role of leaders evolves to support and reinforce the elimination of these losses
  • Look at practical examples of these principles in action in Milliken’s businesses alongside their client experiences and benchmark specific tactics you can employ in your organization


This webinar takes place at 11:00 AM EDT (New York) / 16:00 BST (London) / 17:00 CEST (Paris) / 23:00 HKT (Hong Kong) / 01:00 EST (Sydney). For additional time zones, please use the time converter at If you miss the release time, don't worry - this webinar will also be made available on demand.


Chris Poole
Senior Practitioner
Milliken Performance Solutions

Chris Poole is a Practitioner with Milliken Performance Solutions, based in Europe, and joined Milliken in 1993 having majored in Business and Engineering. He has held positions in Industrial Engineering, Product and Process Improvement, Quality Leadership, MPS Leadership and was made Plant Leader in 1999, leading a plant which won the first JIPM TPM Excellence Award in Milliken Europe.

Since then, Chris has supported internal and external clients taking several companies to Excellence and Consistency Award level across many industry sectors including textiles, chemicals, food, brewing, metallurgy, packaging, information management, public services and telecommunications. His specialies include the MPS pillars, Loss Intelligence, People Engagement, Change Management, Leadership education, Strategic clarity and the Safety Way. Chris supports the Milliken Client Education Program as a Subject Matter Expert in several of these fields, working with Corporate Steering, Plant Leaders through to Shift Leaders and Operators on development needs.

Nick Bailey
Senior Practitioner
Milliken Performance Solutions

Nick Bailey is a practitioner with Milliken Performance Solutions. He has worked for Milliken and Company for over 20 years in a variety of manufacturing related roles since graduating with a degree in Chemical Engineering.

Nick was part of Milliken’s first study mission to Japan with a group from Europe and also participated in a subsequent mission with US colleagues.

Having spent time as the MPS Champion for the UK Nick was promoted to the role of Plant Manager and successfully led the first site in Milliken to challenge for the JIPM TPM award. Following a move to lead a larger Milliken manufacturing site another successful challenge for the TPM award was mounted. After more than 10 years as a site leader he joined the Milliken Performance Solutions business.

Nick is a certified JIPM instructor and as an MPS practitioner has worked with companies in a number of European countries and sectors.