Conference Day One - Tuesday September 29th, 2020

Conference Track A: OPEX in an Era of Disruption

10:00 am - 10:30 am Panel Discussion – OPEX Leaders: The Unsung Heroes in Times of Business Disruption
Carolyn Lum - Senior Vice President, Head of Continuous Improvement and Philips Excellence, Philips
Simen Munter - Chief Operating Officer, Personal Banking, Nordea

·        Continue to cut costs, improve efficiency, drive culture change, and implement technologies and partnerships with fewer resources and heightened pressure

·        How to pivot priorities and change strategy in times of uncertainty

Serve communities for the greater good, and maintain the physical, mental and financial wellbeing of global workforces

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Carolyn Lum

Senior Vice President, Head of Continuous Improvement and Philips Excellence
Philips

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Simen Munter

Chief Operating Officer, Personal Banking
Nordea

Conference Track B: Digital OPEX

10:00 am - 10:30 am Panel Discussion – Building Your Digital Arsenal: Implementing the Right Tech for Your OPEX Strategy
Hanna Sommer - Vice President Operational Excellence, Berenberg
Nishat Hashem - Former Change Transformation, Ebay

·        The importance of automating crucial processes to keep your systems running during times of change

·        Identify what your organisation is trying to create, and how digital tools support that change

·        Understand the skills and culture development required for OPEX leaders and their teams

How to select tools that are compatible your OPEX program requirements 

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Hanna Sommer

Vice President Operational Excellence
Berenberg

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Nishat Hashem

Former Change Transformation
Ebay

Conference Track A: OPEX in an Era of Disruption

10:30 am - 11:00 am Reserved for vendor case study session

ABB’s strategic initiative is to remain competitive, which, at the scale of ABB, is no small feat especially with so many moving parts in and outside the organisation. This means that ABB will be moving away from a country-led matrix organisation while ensuring that productivity and quality remain at the highest quality.


Conference Track B: Digital OPEX

10:30 am - 11:00 am Reserved for vendor case study session

ABB’s strategic initiative is to remain competitive, which, at the scale of ABB, is no small feat especially with so many moving parts in and outside the organisation. This means that ABB will be moving away from a country-led matrix organisation while ensuring that productivity and quality remain at the highest quality.


11:00 am - 12:00 pm Visit the Virtual Exhibition Hall!

Meet with some of the leading OPEX and Business Transformation solution providers by way of this fun and informative Virtual Exhibition Hall! Solution providers include: business-ready BPM, RPA, Process Mining, AI, Analytics, and so many more technology solutions, not to mention, the best of the consultants and implementation partners. 

Conference Track A: OPEX in an Era of Disruption

12:00 pm - 12:30 pm Case Study – Coordinating Crisis Management: Leading with Smart Risk and Continuity Strategy During Crisis

ABB’s strategic initiative is to remain competitive, which, at the scale of ABB, is no small feat especially with so many moving parts in and outside the organisation. This means that ABB will be moving away from a country-led matrix organisation while ensuring that productivity and quality remain at the highest quality.

Richard Rolls - Business Chief Risk Officer, Capital One

·        How leaders can strategise and make decisions on risk during times of uncertainty

·        Balancing business capabilities and capacity management to properly resource and support the workforce, stakeholders and customers

Stepping up to lead crisis management in an unprecedented situation 

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Richard Rolls

Business Chief Risk Officer
Capital One

Conference Track B: Digital OPEX

12:00 pm - 12:30 pm Case Study – Building An Agile, Collaborative and Change-Ready Culture To Maximise Process Transformation Impact


Danny Dario Winandy - Head of Process and Automation, Carlsberg

·        Creating an organisational culture capable of driving change, developing skills and adapting automation

·        Integrating automation initiatives with process improvement opportunities

·        The key stages of process identification, automation and optimisation

·        Measuring your success, ensuring continuous motivation to pursue automation potentials

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Danny Dario Winandy

Head of Process and Automation
Carlsberg

Conference Track A: OPEX in an Era of Disruption

12:30 pm - 1:00 pm Case Study - Purpose, Process, People: Leveraging Lean IT to Drive Change that Sticks


Peg Pennington - President, Morestream
Thomas Paider - Vice President, End User Solutions, Nationwide Insurance
Michael Orzen - President, Mike Orzen & Associates

Information technology in today’s business climate is an engine of organizational growth and innovation, not just a department. Many IT organizations have turned to Agile and DevOps to meet these demands with mixed results. Others, like Columbus-based insurer Nationwide, have augmented these approaches with Lean IT to achieve breakthrough results and lasting change.

In this session, Nationwide VP of Digital Workplace Technology Tom Paider joins MoreSteam President Peg Pennington in a conversation about how this legacy organization has accelerated its OPEX transformation by using the principles of Lean IT to enhance front-line problem solving and redefine the role of the IT leader. Joining them in conversation is Mike Orzen, the “father of Lean IT” and co-author, with Paider, of The Lean IT Field Guide.

In this discussion, Orzen and Paider will detail how Lean IT:

•Co-exists with and strengthens Agile and DevOps deployments;

•Shifts focus on changing behaviors, not just applying tools; and

•Positions leaders as coaches and connectors across the value stream to drive sustainable change.



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Peg Pennington

President
Morestream

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Thomas Paider

Vice President, End User Solutions
Nationwide Insurance

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Michael Orzen

President
Mike Orzen & Associates

Conference Track B: Digital OPEX

12:00 pm - 12:30 pm Reserved for case study session



1:00 pm - 2:00 pm Visit the Virtual Exhibition Hall!


Conference Track A: OPEX in an Era of Disruption

2:00 pm - 2:30 pm Case Study – Lead, Inspire and Influence During Times of Change and Uncertainty


·        How to strengthen teams, solidify the organisation and drive transformation through uncertainty

·        Keep your team motivated, continue to drive results and ensure communication remains open

·        Leading from the front and inspiring confidence and security in the team during times of uncertainty

What kind of personal brand and leadership style drives transformation?

Conference Track B: Digital OPEX

2:00 pm - 2:30 pm Case Study – Achieving Award Winning Transformation: Creating a Digital Portal for Enterprise-Wide OPEX


·        How Sonae Sierra created a simple, user-friendly, low-cost tool that enabled staff across the globe to access OPEX

·        Enable all staff to get access to OPEX best practices, get real time reporting on improvement initiatives and visualise the cost-benefit of transformation programs

·        How the tool can be deployed in under a week to connect improvement across the company 

Conference Track A: OPEX in an Era of Disruption

2:30 pm - 3:00 pm Panel discussion – Develop a Digital Transformation Strategy to Respond to Uncertainty With Agility


Martijn Groenewegen - Head of Digital Strategy, City of Rotterdam

·        How converging operations and IT allowed the organisation to become flexible and adaptable in the face of business disruption 

·        Adopting digital capabilities for improved service delivery

·        Overcoming friction when achieving buy-in for digital transformation

·        How to craft a digital strategy that translates to business agility

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Martijn Groenewegen

Head of Digital Strategy
City of Rotterdam

Conference Track B: Digital OPEX

2:30 pm - 3:00 pm Panel Discussion – Process Transformation Leaders Delivering Value in a Digital Age: Combining LSS, Robotics & Design Thinking


·        How to evolve and develop your approach to business transformation in the digital age

·        Manage change when integrating companies, and consolidate people while maintaining high performance levels

·        Implement and monitor process performance indicators to continuously improve sustainability

How to integrate traditional and modern methodologies with automation 

3:00 pm - 4:00 pm Visit the Virtual Exhibition Hall!

Meet with some of the leading OPEX and Business Transformation solution providers by way of this fun and informative Virtual Exhibition Hall! Solution providers include: business-ready BPM, RPA, Process Mining, AI, Analytics, and so many more technology solutions, not to mention, the best of the consultants and implementation partners

4:00 pm - 4:00 pm Close of OPEX Week Europe Conference Day One – See you tomorrow!