01 - 03 April, 2019 | London, UK
Nigel Fletcher, Former Transformation Director at Tesco

Nigel Fletcher

Former Transformation Director

Check out the incredible speaker line-up to see who will be joining Nigel.

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Conference Day One - Tuesday 2nd April

Monday, April 2nd, 2018

2:45 PM Case study: Designing and delivering a win-win service productivity transformation

Nigel will walk the room through the practicalities of step changing operational and service productivity at a major retailer with over 500,000 colleagues worldwide. 
You will learn about the strategies and tools that have had the greatest effect on performance and how the company was able to use a win-win transformation mind set to underpin lasting operational excellence, including: 
  • Ensuring that robotics were employed in a way that improved the customer experience 
  • Leveraging big data for real-time scheduling and queue management 
  • Taking a pragmatic, flexible approach to balancing the desire for global control of the operating model and devolution to local sites 
  • The four main building blocks that ensured the success of the transformation