01 - 03 April, 2019 | London, UK
Jarkko Vuorikoski, Head of Customer Journey at Danske Finance
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Jarkko Vuorikoski


Head of Customer Journey
Danske Finance

Check out the incredible speaker line-up to see who will be joining Jarkko.

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Conference Day Two - Wednesday 3rd April

Tuesday, April 3rd, 2018


2:30 PM Case study: RPA implementation: business benefits and lessons learnt

Danske Finance began its RPA rollout in 2018 and now has several bots in production. What were the lessons learnt, the challenges along the journey and the key messages for other OPEX leaders from their hard-won experiences? 
  • Business function that have seen the most improvement from the RPA rollout and what were the factors in that success
  • Scaling up RPA use across the business: new processes, structures and governance required to manage this change 
  • What we have learned from our mistakes so far in the RPA journey 
  • What were the measurable business benefits from the RPA rollout? How did we measure our success from an OPEX perspective?