Interviews with Industry Leaders

Download the Agenda

Download the Agenda

Canada's #1 Event Dedicated to Operational Excellence!

 Operational Excellence Week Canada is coming to Toronto on October 19-22, 2020! Next year's program will bring you over 50 case studies and show you how to eliminate inefficiencies in your operations, drive customer excellence, harness digital transformation and build a sustainable culture of operational excellence.

We are still working on the 2020 agenda! In the meantime, download the 2019 agenda by filling in the form below:

Driving Culture Change Through Continuous Improvement

Driving Culture Change Through Continuous Improvement

Les Cyfko, Director, Operations, Engineering & Continous Improvement at PepsiCo sat down with us for an exclusive interview in the lead up to the Operational Excellence in Oil & Gas Summit. Les shares the actions taken by the multinational to launch their nationwide continuous improvement program that has led to many millions in savings for the company as well as a favourable cultural shift among front line associates.
Making a Case for Analytics: Driving ROI and Demonstrating Value

Making a Case for Analytics: Driving ROI and Demonstrating Value

Making a Case for Analytics: Driving ROI and Demonstrating Value  

Digital Transformation and Operational Excellence At The Workplace Safety & Insurance Board

Digital Transformation and Operational Excellence At The Workplace Safety & Insurance Board

In the lead up to Operational Excellence Week Canada, we interviewed Samantha Liscio, Chief Technology & Innovation Officer, and Jennifer Anderson, Chief Service Excellence Officer at WSIB Ontario. Samantha and Jennifer discuss how their teams work together to drive WSIB’s digital transformation to improve the customer experience and operational efficiency.

Driving Innovation and Continuous Improvement at the Hospital for Sick Children

Driving Innovation and Continuous Improvement at the Hospital for Sick Children

David During, Director of Continuous Improvement & Innovation at the Hospital for Sick Children sat down with us in an exclusive interview in the lead up to Operational Excellence Week Canada. David shares insights into their Lean Management System which has helped to bridge the gap between improvement theory and practice by operationalizing aspects that influence how problems are solved. 

The Voice of the Experts: How The Dow Chemical Company is Driving Continuous Improvement

The Voice of the Experts: How The Dow Chemical Company is Driving Continuous Improvement

In the lead up to the 2019 Operational Excellence Week Canada in Toronto, we caught up with Julie Thyne, North America Continuous Improvement Lead at The Dow Chemical Company. Julie provides insight into how the company is driving reliability improvements by speaking directly to frontline experts.

Digital from the Ground Up: Growth and Innovation at Rio Tinto

Digital from the Ground Up: Growth and Innovation at Rio Tinto

In the lead up to Operational Excellence Week Canada in Toronto, we caught up with Nigel Steward, Head of Processing Centre of Excellence at Rio Tinto. Nigel tells us about the technological transformations that are taking place within Rio Tinto as well as the role of sustainability in their future thinking.

People, Process, Technology: Driving Operational Excellence at Hydro One

People, Process, Technology: Driving Operational Excellence at Hydro One

In anticipation of Operational Excellence Week Canada, in Toronto, we sat down with Martin Huang, Vice President of System Operations at Hydro One. Martin tells us about Hydro One’s journey to becoming a high reliability organization, and how the company is employing sensor technology to improve their power delivery performance.

Learning from Human Error: How BP’s Human Performance Framework is Improving Site Safety

Learning from Human Error: How BP’s Human Performance Framework is Improving Site Safety

In the lead up to Operational Excellence Week Canada, we sat down with Hugo Ashkar, Global Risk Manager at BP, to discuss his work in human performance and the role of human factors in overall risk management.

Future in Focus: How CNRL is Using Innovation to Reduce Operational Cost and Risk

Future in Focus: How CNRL is Using Innovation to Reduce Operational Cost and Risk

In the lead up to Operational Excellence Week Canada in Toronto, we caught up with Joy Romero, Vice President of Technology & Innovation at Canadian Natural Resources Limited (CNRL). Joy provides insight into CNRL's use of 'game changing' technologies as well as their current carbon conversion initiatives. 

Human System Engineering: Human Factors, Procedures, and Safety Culture

Human System Engineering: Human Factors, Procedures, and Safety Culture

Camille Peres, PhD, Texas A&M School of Public Health sat down with us to talk about Human System Engineering: Human Factors, Procedures, and Safety Culture.

Download the exclusive interview to find out the latest research in human factors including:
  • ‘Contextual Inquiry’ and why some procedures aren’t consistently followed
  • How to properly develop and maintain effective procedural systems
  • The role of machine learning in the development of a robust system of procedures