Interviews with Industry Leaders
Canada's #1 Event Dedicated to Operational Excellence!
Operational Excellence Week Canada is coming to Toronto on October 19-22, 2020! Next year's program will bring you over 50 case studies and show you how to eliminate inefficiencies in your operations, drive customer excellence, harness digital transformation and build a sustainable culture of operational excellence.
We are still working on the 2020 agenda! In the meantime, download the 2019 agenda by filling in the form below:
Making a Case for Analytics: Driving ROI and Demonstrating Value
In the lead up to Operational Excellence Week Canada, we interviewed Samantha Liscio, Chief Technology & Innovation Officer, and Jennifer Anderson, Chief Service Excellence Officer at WSIB Ontario. Samantha and Jennifer discuss how their teams work together to drive WSIB’s digital transformation to improve the customer experience and operational efficiency.
David During, Director of Continuous Improvement & Innovation at the Hospital for Sick Children sat down with us in an exclusive interview in the lead up to Operational Excellence Week Canada. David shares insights into their Lean Management System which has helped to bridge the gap between improvement theory and practice by operationalizing aspects that influence how problems are solved.
In the lead up to the 2019 Operational Excellence Week Canada in Toronto, we caught up with Julie Thyne, North America Continuous Improvement Lead at The Dow Chemical Company. Julie provides insight into how the company is driving reliability improvements by speaking directly to frontline experts.
In the lead up to Operational Excellence Week Canada in Toronto, we caught up with Nigel Steward, Head of Processing Centre of Excellence at Rio Tinto. Nigel tells us about the technological transformations that are taking place within Rio Tinto as well as the role of sustainability in their future thinking.
In anticipation of Operational Excellence Week Canada, in Toronto, we sat down with Martin Huang, Vice President of System Operations at Hydro One. Martin tells us about Hydro One’s journey to becoming a high reliability organization, and how the company is employing sensor technology to improve their power delivery performance.
In the lead up to Operational Excellence Week Canada, we sat down with Hugo Ashkar, Global Risk Manager at BP, to discuss his work in human performance and the role of human factors in overall risk management.
In the lead up to Operational Excellence Week Canada in Toronto, we caught up with Joy Romero, Vice President of Technology & Innovation at Canadian Natural Resources Limited (CNRL). Joy provides insight into CNRL's use of 'game changing' technologies as well as their current carbon conversion initiatives.
Camille Peres, PhD, Texas A&M School of Public Health sat down with us to talk about Human System Engineering: Human Factors, Procedures, and Safety Culture.
- ‘Contextual Inquiry’ and why some procedures aren’t consistently followed
- How to properly develop and maintain effective procedural systems
- The role of machine learning in the development of a robust system of procedures