January 21 - 24, 2020
Omni Orlando Resort, ChampionsGate, FL
Michael J. Reynolds, Senior Vice President Business Transformation at TIAA Bank
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Michael J. Reynolds


Senior Vice President Business Transformation
TIAA Bank

Check out the incredible speaker line-up to see who will be joining Michael.

Download The Latest Agenda

COO & Chief Transformation Officer Summit: Tuesday, January 22nd (Invite Only)

Wednesday, January 22nd, 2020


4:30 PM Case Study: From efficiency to growth: Adapting to new transformation goals post M&A

This case study will share TIAA Bank’s transformation journey from when they were Everbank, a name they held before being acquired by TIAA. The acquisition has shifted the company focus from efficiency to growth driven and from product focused to client focused. Michael will share this unique journey and the key strategies they have developed to steer the transformation at different stages: 
  • Mapping out new transformation priorities post M&A
  • Leveraging design thinking and experiential mapping with the new focus on client experience
  • Blending continuous improvement and innovation to accelerate transformation