Samantha Bureau-Johnson

Vice President, Business Process Excellence & Project Management Offic Blue Cross and Blue Shield of North Carolina

Wednesday: Main Conference Day One

Wednesday, January 22nd, 2020

3:10 PM Panel Discussion: Full scale digital transformation: Accelerate agility and improving efficiency and customer experience

This panel will explore opportunities, best practices and lessons learned for full scale enterprise level digital transformation: 
·         Challenging the status quo with a relentless focus on efficiency with digital tools
·         Linking everything we do with customer experience:  Prioritizing through human centered design
·         Enabling colleague’s work by replacing manual work with RPA
·         Creating KPIs to align digital transformation with execution 

Thursday: Main Conference Day Two & Masterclasses

Thursday, January 23rd, 2020

2:00 PM Women in Leadership: Cracking through the glass ceiling

Now in its 4th year, Women in leadership masterclass has become an integral part of OPEX Week as we see more and more female leaders rise to the top and break the glass ceiling. Our prestigious female leader panellists will share their personal journeys and practical tips to inspire and help you accelerate your leadership skills.

Check out the incredible speaker line-up to see who will be joining Samantha.

Download The Latest Agenda