January 21 - 24, 2020
Omni Orlando Resort, ChampionsGate, FL
Ricardo Badillo, Director, Business Process Management at Western Union
Western Union Logo

Ricardo Badillo

Director, Business Process Management
Western Union

Monday: Workshops & Opening Keynotes

Monday, January 21st, 2019

10:00 AM B5: Develop an effective governance model to successfully scale up RPA

Often times it’s a no brainer for businesses to pilot and implement RPA as it’s a strong business case to build. Yet, what becomes more crucial in a scaled and sustainable RPA program is the governance model. However, it is not a one-size-fit-all scenario. In this workshop session, Ricardo will share with you different governance models for RPA and how they have worked and fallen short in some areas so you can take away from these valuable experiences to build the model that suits your organization.
·         Understanding the pros and cons of different governance models
·         Develop a governance model that suits your organizational structure and RPA scale up
·         Managing your RPA program through your centre of excellence

Tuesday: Main Conference Day 1

Tuesday, January 22nd, 2019

4:30 PM Case study: Deliver tangible business value with Data Analytics through three case studies

Known for their successful process automation programs in the industry, Western Union keeps the push boundaries in process innovation and analytics. This session will showcase how they have applied analytics tools and methods to deliver significant business value.
·         Deliver millions top line revenue through analytics  in global pricing organization
·         How to get team involved in process innovation and analytics?
·         Analytics becoming ever more important in strategic decision making 

Thursday: Post-Conference Deep Dive Focus Day

Thursday, January 24th, 2019

9:40 AM Combining RPA and lean initiatives to deliver end to end process transformation and significant efficiency

Western Union started their global RPA and Process Excellence Journey at the same time, about 3 years ago. Not only millions of dollars have been saved through their robust automation program, they have been able double the business impact through process analytics and standardization.
·         When RPA meets lean: a double whammy approach on efficiency and process transformation
·         You don’t automate a bad process: Fix it first!
·         Where is automation falling short and how is lean complementing that?
·         Change management in RPA and lean initiatives

Check out the incredible speaker line-up to see who will be joining Ricardo.

Download The Latest Agenda