OPEX Week: Business Transformation World Summit Blog
In this blog post, David H. Campos, MBA, MS Eng, demystifies the role of the Chief Transformation Officer. David has a long history in transformation. Prior to his current role, he spent seven years working internationally with McKinsey & Company, before going on to spend a decade with Kimberly Clark as Vice President & General Manager KCP Latin America. Today, David is the newly appointed Chief Transformation Officer & SVP for Serta Simmons Bedding LLC where he is focused on transforming the 3-billion-dollar company’s business performance in a market disrupted by a shift in consumer behavior.
Wilmer Pereira is the Senior Manager of Process Innovation for customer success platform Salesforce where he is leading and managing Operation Excellence project portfolios to accomplish measurable business improvements. Here, he shares his final thoughts on attending OPEX Week 2019.
Wilmer Pereira is a certified Lean Six Sigma Master Black Belt with more than 15 years of experience in process improvement. Here, he shares how his attendance at last year's edition of OPEX Week provided him with some much needed for thought regarding the application of process mining.
Based upon the survey results of The Annual PEX Report 2018, three major questions arose about the use of technology in operational excellence and how that is going to impact the future of business. Our questions touch upon the influence of technology in the workplace, where humans fit into the equation and how to plan ahead for the future.
In a time of great disruption, businesses must create a culture that encourages the ongoing enhancement of its products, processes and ways of working. Peter Evans, LEGO’s Director of Continuous Improvement in Business Service Operations, uncovers the three foundational building blocks to making this culture a reality.
Business has always needed customers, but today they are impacting organizations more than ever before. To find out how and why customers should be put at the heart of process transformation, we spoke to Debashis Sarkar, the current managing partner of boutique consulting firm Proliferator Advisory & Consulting and internationally recognized name in customer-centricity and lean management.
As companies work towards achieving operational excellence, many have begun to combine traditional business methodologies in order to find the perfect approach. Combining Lean Six Sigma with methodologies such as Agile or Design Thinking is still a questionable approach for many but we spoke to business leaders, Mesbah Haque (former J.P Morgan) and Michael Stober (Citizens Bank), who have achieved incredible results through combining business methodologies.
There is a lot of excitement surrounding digital transformation. Many organizations run with it without considering the value behind the transformation and considering just what the process involves. Independent management consultant and thought leader Mark Etwaru shares the steps that can ensure the change is a success.
There are many different theories as to what makes a perfect leader, but everybody can agree that leadership is a vital trait in ensuring process excellence through business transformation. The process of change can be complex and overwhelming and a leader is expected to hold a level of responsibility. Here are the elements of leadership that are essential to ensuring ease and success.