Michael Dove

Vice President, Enterprise Process Excellence & Quality PSCU | CO-OP SOLUTIONS

Michael Dove is a member of the PSCU | CO-OP SOLUTIONS Member Experience organization and leads the Enterprise Process Excellence & Quality team. This team consists of Lean Six Sigma Master Black Belts & Black Belt Process Engineers, our Business Transformation Program Managers, Operational Business Intelligence, Operational Governance, Compliance & Quality as well as the Robotic Process Automation Center of Excellence. PSCU | CO-OP SOLUTIONS is the nation’s premier payments credit union service organization (CUSO). For more than 40 years, PSCU | CO-OP SOLUTIONS have partnered with credit unions to help them grow and meet evolving member demands. Leveraging digital technology, PSCU | CO-OP SOLUTIONS is a 5,000 employee strong organization that supports the success of close to 5,000 financial institutions, representing more than $1.3 billion in revenue. Michael has been at PSCU | CO-OP SOLUTIONS since 2013, working 23 years with Bank of America prior to that. He is a Certified Six Sigma Master Black Belt, Certified Scrum Master, certified ADKAR Change Manager & International Coaching Federation Associate Certified Coach. After more than five years in the role the enterprise leader for operational excellence at PSCU | CO-OP SOLUTIONS, Michael and his staff of Master Black Belts & Black Belts have trained over 700+ employees with 200+ of them gaining their certification in Yellow Belt, Lean Specialist or Green Belt, as well as have produced over $>1.5MM of financial value in improvement projects and RPA solution deployments annually. He is a regular speaker at OPEX Financial Services conferences, including last year’s Business Transformation Exchange in Miami. He is also very active in PSCU | CO-OP SOLUTIONS’s Diversity Equity and Inclusion initiative. He is the co-sponsor for PSCU | CO-OP SOLUTIONS’s Sankofa business resource group, which provides mentoring and access to persons of color within the organization. He is also a member of the African American Credit Union coalition. He received a Bachelor’s degree in Business Management from the University of Phoenix and Master’s degree in Adult Education from the University of South Florida in Tampa, FL.