Stephen Donne

Head of Transformation Delivery Nottingham Building Society

Stephen has over 20 years’ experience in the Finance & Banking Industry in the UK. In that time Stephen has held senior positions within multiple organisations, but all have focused on transforming their business by achieving the very best customer outcomes. This means the focus for transformations has been on the end to end Customer and Colleague journeys, using people, process and technology change. This experience has seen Stephen successfully deliver digitalisation programmes that have achieved multi million-dollar benefits and billion dollar growth, with ROI on investment more than doubling. In recent years Stephen has been at PEX with his teams, who have picked up 3 awards for their successful transformations.

Monday, Jan 29: Pre-Conference Workshops, Focus Days & Main Conference Day One

10:00 AM B4: People Centric Optimization to Achieve World Class Results

An important part of any transformation is optimizing what you already have. Amongst the biggest assets of any organization are their people, their teams and their leadership. This interactive workshop session focuses on a goal-oriented approach to aligning customer needs and colleague capabilities in a compliant way to deliver commercial outcomes.

·       Working through our eco system to understand where you are in your journey

·       How to optimize each element of the eco system utilizing known improvement methodologies with a different approach i.e. lean, agile, CI

·       Join the dots from strategy to operations to delivery – overcome the barriers

·       Establish aligned goals to achieve transformation momentum

Tuesday, Jan 30: Main Conference Day Two

2:00 PM Panel Discussion: Adapting Transformation Strategies to Meet Evolving Customer and Employee Needs

The concept of transformation in organizations has undergone significant changes. Rather than solely pursuing incremental process improvements, today's companies are seeking innovative approaches, products, and processes to effectively engage their customers and employees. This panel discussion aims to explore how companies are adjusting their transformation strategies to address these evolving needs.

·       How have customer and employees needs and requirements changed? 

·       How have transformation gaols evolved for companies and how are we changing our transformation approach?

·       How to design new processes for customers and employees who work in very different ways today?

Check out the incredible speaker line-up to see who will be joining Stephen.

Download The Latest Agenda