Re-engineer your Strategy to Drive Business Transformation Through People, Process and Technology
APRIL 20-22, 2020 | HYATT REGENCY, NEW ORLEANS
In the lead up to the Future of Finance and CFO Summit 2018, we sat down with event speakers Ian Brimicombe, Senior Vice President Group Finance, Burberry, and Camila Thorsager Kastrup, International Director & Finance Director Itsu Groceries, to gain an insight into what the future of finance look like for two businesses that sit at drastically different ends of the scale.
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The Drivers
of Financial Services executives identify Change Management and Culture as their greatest challenge.
of Financial Services executives identify Change Management and Culture as their greatest challenge.

of Financial Services executives identify Change Management and Culture as their greatest challenge.

People
The fullfilment of the needs of the external customer will always be critical to any business’ longevity. But, as evolving demands drive many in the industry to rethink how they approach the market, a focus on the management of the internal customer just as integral
People
The fullfilment of the needs of the external customer will always be critical to any business’ longevity. But, as evolving demands drive many in the industry to rethink how they approach the market, a focus on the management of the internal customer just as integral
People
The fullfilment of the needs of the external customer will always be critical to any business’ longevity. But, as evolving demands drive many in the industry to rethink how they approach the market, a focus on the management of the internal customer just as integral
"What is driving operational excellence is that the market requires it. In order to be competitive, everyone in financial services needs to be able to deliver solutions in the most efficient and customer-centric way. Without that, you won’t be able to compete in the future."
THE CHALLENGES
As each business goes undergoes a phase of transformation, the role and expectations of the their finance professionals are changing.
NEW CUSTOMER DEMANDS
In this new age of finance, customers have less patience, greater knowledge and more options. Consequently, customer experience has never been more important than it is today. Our 2019 OPEX in Financial Services Industry Report found ‘Improving Customer Satisfaction’ to be the leading driver among the OPEX initiatives of over 200 surveyed executives, and rightly so. Certainly, improved processes, better technology and a conducive company culture are crucial to achieve any level of operational excellence, but if they are not designed with customer-centricity in mind, their value is insubstantial.              
NEW CUSTOMER DEMANDS

In this new age of finance, customers have less patience, greater knowledge and more options. Consequently, customer experience has never been more important than it is today. Our 2019 OPEX in Financial Services Industry Report found ‘Improving Customer Satisfaction’ to be the leading driver among the OPEX initiatives of over 200 surveyed executives, and rightly so. Certainly, improved processes, better technology and a conducive company culture are crucial to achieve any level of operational excellence, but if they are not designed with customer-centricity in mind, their value is insubstantial.              
NEW CUSTOMER DEMANDS
In this new age of finance, customers have less patience, greater knowledge and more options. Consequently, customer experience has never been more important than it is today. Our 2019 OPEX in Financial Services Industry Report found ‘Improving Customer Satisfaction’ to be the leading driver among the OPEX initiatives of over 200 surveyed executives, and rightly so. Certainly, improved processes, better technology and a conducive company culture are crucial to achieve any level of operational excellence, but if they are not designed with customer-centricity in mind, their value is insubstantial.              
THE SOLUTIONS
While Burberry and Itsu Groceries have identified and are executing a strategy to address the future of their finance function, some challenges still prevail.
LEARN MORE
WHAT IS DRIVING OPEX
IN FINANCIAL SERVICES?
Follow the link below to for more insight into Burberry and Itsu Groceries' greatest challenges and how they intend to confront the future of finance.
THE FUTURE OF FINANCE & CFO SUMMIT 2019
Ian Brimicombe
Senior Vice President, Group Finance, Burberry
In an opening Keynote, Ian will discuss Burberry's finance transformation strategy and how finance is supporting a business-wide transformation.
Camila Katstrup
International Director & Finance Director, Itsu Groceries
Camila will be hosting a session for those seeking to develop a successful partnering programme framework to realise the true value of finance.

Future of Finance & CFO Summit
11th - 13th February 2019, London
Meet like minded professionals and gain expert insight into how your business can ready its people, process and technology for the future.