The Only Event Catering to OPEX & Business Transformation Professionals in Financial Services
APRIL 20-22, 2020 | NEW ORLEANS, LA

Rush Fozo

Senior Vice President, Investment Operations Outsourcing Northern Trust

Conference Day 1

Tuesday, March 19th, 2019

2:40 PM How to hear the voice of the customer through your processes and partners

Learn how Northern Trust’s Investment Operations Outsourcing division leverages client, operational and partner metrics to prepare for growth in the face of evolving regulatory and client demands.

•Northern Trust’s – Investment Operations Outsourcing’s transformational journey - Voice of the Client / Voice of the Process / Voice of the Partner, and their metrics - Tools that have enabled the journey
•Inside Out - example of how the voice of the process improved the client experience
•Outside In – example of how the voice of the client improved the process and partner experience
•How we’ve approached embedding this in our organizational DNA
•Lessons learned throughout our journey

Check out the incredible speaker line-up to see who will be joining Rush.

Download The Latest Agenda