Melissa Morello

Assistant Vice President & Process Improvement Consultant PNC

Wednesday, April 22 | Main Conference Day Two

Wednesday, April 22nd, 2020

1:35 PM Process Immersion: Combining Design Thinking with LSS to accelerate speed to market

- Transform business processes and engineer exceptional customer experiences
- Create a collective view of the Voice of Process, Voice of Customer, and Voice of Business to identify process inefficiencies, risk control enhancements, and customer experience improvements through rapid discovery
-   Leverage a diverse set of tools to spark innovation ideation and construct an end-to-end future state design to champion the end user

Check out the incredible speaker line-up to see who will be joining Melissa.

Download The Latest Agenda