Reports

OPEX in Financial Services Show Report 2019

OPEX in Financial Services Show Report 2019

This March saw over 200 OPEX and Business Transformation leaders from across the U.S.come together in the magnificent city of New Orleans to network, learn and discuss their current challenges in the realms of operational excellence and business transformation at the 13th Annual OPEX in the Financial Services.

This Show Report hightlights:

  • 2019 Themes and Challenges
  • Key Session
  • Depth of attendees and sponsors 
  • Attendee Experience
  • A look forward to 2020

Download this report now and discover what #OPEXFS is all about!

5 Essential Considerations for OPEX Leaders in Financial Services

5 Essential Considerations for OPEX Leaders in Financial Services

In the lead up to the 2020 edition of OPEX in Financial Services, we outline the industry’s key priorities for the year ahead.


Behavioral Economics in Financial Services

Behavioral Economics in Financial Services

Discover how you can apply the principles of behavioral economics to improve the customer experience of your business, as well as:

  • What behavioral economics is, the key principles and real-life examples of their application in FS
  • How Michael Meyer, VP of Customer Experience and Operational Excellence at Greater New York Mutual Insurance introduced a Behavioral Economics mindset across the company’s underwriting arm