Reports

This March saw over 200 OPEX and Business Transformation leaders from across the U.S.come together in the magnificent city of New Orleans to network, learn and discuss their current challenges in the realms of operational excellence and business transformation at the 13th Annual OPEX in the Financial Services.

This Show Report hightlights:

• 2019 Themes and Challenges
• Key Session
• Depth of attendees and sponsors 
• Attendee Experience
• A look forward to 2020

Download this report now and discover what #OPEXFS is all about!

In the face of a rapidly competitive and uncertain global economic environment, PEX Network conducted a survey with over 200 senior financial services executives working in process and operational improvement to understand the key challenges, priorities and strategies for the coming year.

Download and discover what the future holds for the financial services industry!

Discover how you can apply the principles of behavioral economics to improve the customer experience of your business, as well as:

• What behavioral economics is, the key principles and real-life examples of their application in FS
  
• How Michael Meyer, VP of Customer Experience and Operational Excellence at Greater New York Mutual Insurance introduced a Behavioral Economics mindset across the company’s underwriting arm