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Financial Services are evolving. Featuring OPEX in Financial Services speakers Manas Tripathy of Citi, Alisha Kale of Wells Fargo and Doney Largey of AIG, this new digital content piece reveals how industry leaders are tackling the new drivers and fresh challenges of today’s rapidly changing world.
Customer experience and enthusiastic employee engagement are key to successful digital transformation. Here, Michael Cordas, Senior Vice President, Enterprise Business Transformation at City National Bank, explains how he is addressing both of these factors to ensure City National Bank’s readiness for the digitally connected world.
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Aboubacar Cissokho, Head of Lean, Centre of Excellence, Discover Financial Services Keynote presentation at #OPEXFS 2018
OPEX has a vital role to play in improving accuracy, delivery and efficiency in compliance. Discover has placed this at the top of its agenda. Aboubacar Cissokho, Head of Discover Networks Lean Center of Excellence is the guiding principle of Discover’s strategy and vision to control this behemoth of demand.
In the face of a rapidly competitive and uncertain global economic environment, PEX Network conducted a survey with over 200 senior financial services executives working in process and operational improvement to understand the key challenges, priorities and strategies for the coming year.
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The financial services industry is transforming. With the advance of the digital era, those who occupy this space are facing new threats, new opportunities and a dire need to disrupt their approach to people, process and technology.
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Discover how you can apply the principles of behavioral economics to improve the customer experience of your business, as well as: