Connecting the Dots Posts


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Published: 2013-01-09
Customer service initiatives often put strong emphasis on culture, friendliness and professionalism. But that's not enough, writes columnist Chris Taylor. Great process management is what you really need.
The reality of the business and technology world is that nothing exists in a silo and everything a company does is interrelated, writes Chris Taylor as PEX Network launches his new column 'Connecting the Dots' this month.