Too long? Too bureaucratic? The Importance of Honesty in Six Sigma Communication

Posted: 03/23/2011
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There can be a lot of skepticism about Six Sigma if people feel that things are taking a long time and are overly bureaucratic, says Linda Seelman, Director of Lean Six Sigma Communications at Xerox Corporations. In this video interview, Seelman describes how Xerox communicates the business value of its Lean Six Sigma projects both internally and externally, underscores the importance of recognizing value and addressing pain points in the communications, and says that being honest about the problem being addressed is one of the keys to overcoming resistance.