What Skills, What Roles? Process Skills You Need to Transform Your Business

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Monday, November 29, 2010
07:00 PM - 08:00 PM GMT
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Building process skills is a big challenge for any organization; Forrester heard that loud and clear when we interviewed 28 large enterprises about their biggest process issues. The skills gap even holds back large-scale business process management (BPM) initiatives in some organizations, and software vendors have jumped into skills-building to expedite closing sales. There’s plenty you can do to build process expertise at your organization — from the senior process executive down to the business analyst. This session will discuss and explore:

  • Case studies and best practices to make business process improvement skills development and BPM centers of excellence a reality in your organization.
  • The next challenge to scale process transformation from a single project to a strategic program.
  • How real-world companies have moved from isolated continuous improvement projects to a strategic program that implements BPM on a wide-scale basis. By tackling the skills issue and the project–to-program issues head on, organizations can move into true business transformation.

Find out more about Connie Moore and Forrester Research: www.forrester.com/IQPC_ProcessSkills


Connie Moore
Vice President, Research Director

Connie serves Business Process professionals and leads a team that provides advice and research focused on application strategy, business process management, customer relationship management, human resource management, and financial processes. Connie's recent research efforts have focused on Lean thinking and dynamic business applications that support designing for people and building for change through the intersection of business process management, the Information Workplace, and Web 2.0.

Connie came to Forrester through its acquisition of Giga Information Group in 2003. She has more than 25 years of experience in the IT industry and has been an analyst for 19 years. Most of her research focuses on business process management and business optimization. Prior to joining Giga, Connie managed BIS Strategic Decisions' European IT consulting group, headquartered in the United Kingdom. Before then, Connie was vice president of product marketing at TDC (now part of BancTec), a manufacturer of high-end document capture systems. She was also a manager with Andersen Consulting (now Accenture), specializing in document management, document imaging, and end user computing. Earlier, Connie was with Wang Laboratories, where she managed Wang's technical support resources for the US Department of Defense and intelligence agencies. She began her career in IT and management at Mathematica Policy Research.

Connie is the co-champion of Forrester's 2009 Business Technology Forum with its theme of "Lean: The New Business Technology Imperative." Connie also co-championed Forrester's 2007 Technology Leadership Forum with the theme of "Design for People, Build for Change" and Forrester's 2008 Technology Leadership Forum, themed as "Embrace Technology Chaos, Deliver Business Results." Connie is a widely sought speaker. She has keynoted at many industry events, chaired 10 business process and workflow conferences in Europe and the United States, and co-chaired Giga's "Leveraging Knowledge" conference. Connie also served as a director of AIIM International, the premier association for the content management industry and is a member of the Association of Business Process Management Professionals.

Connie attended the University of North Carolina at Chapel Hill and holds a B.A. in political science and history from East Carolina University and an M.B.A. in information systems from George Washington University.