The Great Lean Six Sigma Re-Boot
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Re-defining Lean Six Sigma for the digital era
The results have been staggering: Over 100 billion dollars of value realized; dramatically improved products and services; companies hearing and responding to the voice of the customer like never before; motivated employees and suppliers removing all kinds of waste and increasing customer and consumer value. But for everything that Lean and Six Sigma practices have done for companies and institutions the world over, something’s been missing.
There’s a big elephant in the room, and it's called Enterprise IT. We’ve worked around it for two decades, but we’re in a digital world now, and it can’t be avoided any longer. Lean and Six Sigma weren't designed for Enterprise IT – and likewise, Enterprise IT wasn’t designed for Lean Six Sigma. But neither can truly advance without the other. It’s now time to reboot Lean and Six Sigma and include advanced Business Process Management (BPM) capabilities.
Bruce Williams is Vice President of Technology Architecture and Manufacturing at Pegasystems Inc. Prior to Pega, Bruce was the SVP for Strategic Business Transformation Solutions at Software AG, Chairman and CEO of Savvi International, co-founder and CEO of The Six Sigma Management Institute, and co-founder of Entrada Software. He has also held several senior management positions within Sybase and spent 16 years in technical management, systems, and software engineering positions for Ball Aerospace Systems.
Mr. Williams speaks and writes frequently on topics in business and technology trends. He co-authored Six Sigma for Dummies (John Wiley & Sons, 2005 and 2012), Six Sigma Workbook for Dummies (2006), Lean for Dummies (2007, 2012), and booklet publications of BPM Basics for Dummies (2008) and Process Intelligence for Dummies (2010).
Mr. Williams holds a dual Master of Engineering in technical management and computer science, completed in 1988 from the University of Colorado and Johns Hopkins University. He first graduated with a Bachelor of Science in physics and astrophysics from Colorado in 1978.