Smart Process Applications: What are they and how are they revolutionizing financial services processes?

This FREE webinar was recorded on:
02:00 PM - 03:00 PM EST

Sponsored By:
Smart Process Applications
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Learn how leading financial service organization are leveraging next generation BPM tools to streamline processes

Leading Financial Services organizations are turning to Smart Process Applications, which are pre-built, next generation BPM applications designed to support the collaborative, unstructured processes that are essential to providing superior customer service and reducing operating costs. But how exactly do they work and how can they help you to streamline processes and reduce costs?

In this webinar BPM expert, Nathaniel Palmer from Business Process Management, Inc. and Michelle Dufty from OpenText will share the results from a recent survey on how organizations are managing information in today’s business environments and why there is a need for Smart Process Applications to support the collaborative processes that are essential to being competitive.

Join this webinar to:

  • Learn what Smart Process Application are and how leading organizations are leveraging them to streamline processes such as new account opening, client servicing, and claims management to provide a better experience while reducing costs
  • Identify ways to improve customer insight with a dynamic case folder to store all of your customers’ account information, policies, claims, interactions, relationships, and correspondence.
  • See a demonstration of how these technologies can accelerate decision-making with pre-configured cases, processes, and reporting that incorporates the latest capture, mobile, social, and analytics technology.


Attendees will receive a free copy of Nathaniel Palmer's recent whitepaper: Smart Process Applications: Accelerating Time to Value.

This webinar takes place at 09:00 AM EDT (New York) / 14:00 BST (London) / 15:00 CEST (Paris). For additional time zones, please use the time converter at If you miss the release time, don't worry - this webinar will also be made available on demand.

Nathaniel Palmer Vice President and CTO Business Process Management, Inc.
Michelle Dufty Director, Product Marketing OpenText