How to Uncover Process Improvement Opportunities that a Standard Process Map Does Not Show

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The traditional way to identify process improvement opportunities is to map the “As Is” state and then invite the users to point out the problem areas. These become the target for improvement projects. While this approach can yield efficiencies, it does not always capture all the potential opportunities.
In this case study we will explore other ways to view processes, both in isolation and as a system. By using these different views of the same process we can expose otherwise hidden opportunities. 
Three main takeways for participants:
What a process map does not tell you.
How to expose hidden process improvement opportunities.
Specific, concrete and actionable solutions for the common problems this approach reveals.
Ian James Principal The Process Consultant