How to Uncover Process Improvement Opportunities that a Standard Process Map Does Not Show
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The traditional way to identify process improvement opportunities is to map the “As Is” state and then invite the users to point out the problem areas. These become the target for improvement projects. While this approach can yield efficiencies, it does not always capture all the potential opportunities.
In this case study we will explore other ways to view processes, both in isolation and as a system. By using these different views of the same process we can expose otherwise hidden opportunities.
Three main takeways for participants:
What a process map does not tell you.
How to expose hidden process improvement opportunities.
Specific, concrete and actionable solutions for the common problems this approach reveals.
Presenters:
Ian James
Principal
The Process Consultant
We respect your privacy, by clicking ‘Watch On-Demand’ you agree to having your details passed onto the sponsors who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.
