Delivering an integrated approach to Process Excellence: aligning IT and process improvement

Neil Ward-Dutton
This FREE webinar was recorded on:
Monday, January 07, 2013
11:00 AM - 12:00 PM EST
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Involving process improvement professionals in BPMS projects leads to better outcomes  - so why aren’t more organizations doing it?

The use of specialised technologies for business process automation and improvement (BPMSs specifically) has accelerated over the past decade. While thousands of organisations have benefited from this - in the form of reduced manual processes, increased efficiency and reduced costs - process improvement practitioners have largely remained disconnected from projects that use BPMS technology. However, where process improvement professionals do get involved in these projects, the outcomes tend to be better. 

So what is holding organisations back from delivering more integrated approaches to business process improvement? And conversely, what can we learn from those who have led the charge?

In this webinar, Neil Ward-Dutton and Mark McGregor present the findings of a recent survey conducted in collaboration with PEX Network exploring these questions.

Join this webinar to:

  • Reflect on what the changing role of technology and process automation in our organizations means for you and your role as a process practitioner
  • Understand what it means to deliver a more integrated approach to business process improvement
  • Hear advice from innovators who have had success with an integrated approach and get practical ideas you can apply to your own organization


This webinar is available on demand - simply register and follow the link you are sent.


Neil Ward-Dutton
Neil Ward-Dutton
Co-founder and Research Director

Neil is MWD Advisors' co-founder and Research Director, and is one of Europe's most experienced and high-profile IT industry analysts. His primary area of expertise revolves around business process management (BPM) and its links enterprise architecture (EA), business and IT strategy and transformation. Neil acts as an advisor to large enterprises in the Media, Government, Transport, Financial Services, Retail and Telecommunications industries as well as the Public Sector.

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