Speech Analysis: How it can help you gather effective Voice of the Customer


This FREE webinar was recorded on:
2012-09-07
11:00 AM - 12:00 PM EST

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Drive operational improvements and improved customer service with speech analytics 

Speech analysis translates human spoken language into structured textual and metadata representations that can feed into real-time processes.
You can now make sense of the true voice of the customer! 

Speech analysis enables you to make sense of customer feedback, both solicited and unsolicited to access the vital insights in data.

In this webinar, you will:

  • Learn how to address some of the challenges of using multiple data sources to  get to the true Voice of the Customer
  • Understand what speech analytics is and how it works to  allow you to make smarter, faster changes to drive operational benefits and improved customer service
  • Look at the common pitfalls of using speech analytics and how you can avoid them
  • Hear practical case studies of how local government and utility companies are leading the way in their use of speech analytics technology

 

This webinar takes place at 11:00 AM EDT (New York) / 16:00 BST (London) / 17:00 CEST (Paris) /  23:00 HKT (Hong Kong) /  01:00 EST (Sydney). For additional time zones, please use the time converter at http://www.timeanddate.com/worldclock/converter.html.  If you miss the release time, don't worry - this webinar will also be made available on demand.

Presenters:
Steph Platel Consultant, Voice of the Customer Analytics Verint Systems
Samantha Richardson Voice of the Customer Specialist Verint Systems