From Insight to Action: Bring Data and Process Together for Powerful Business Performance
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Companies have for years tried to create the processes and organizational culture to drive operational excellence throughout the business and enhance customer satisfaction. However, there was one essential ingredient missing: data.
Having the right information to hand at the right time is essential to allow your frontline staff to make the best possible decisions about what to do next. Moreover, data can give you important insight into what you need to improve in order to drive operational excellence.
For that, data not only has to be embedded within your processes but in also a form that is easily interpreted by your staff. In this webinar, join experts Jim Sinur and Jarrod Poynton to explore a revolutionary new approach to data analysis and process excellence that will allow you to bring real-time insight to your front-line decision makers to drive effective decision making and high performance.
Join this webinar to:
- Learn how you can bring the power of analytics and process together to drive business performance
- Understand what it really means to move to more intelligent processes
- Explore a new technique called compound analytics and how it can help you deliver improvement to end-to-end processes
Jim Sinur is an independent thought leader in applying business process management (BPM) to innovative and intelligent business operations (IBO). His research and areas of personal experience focus on business process innovation, business modeling, business process management technology (iBPMS), process collaboration for knowledge workers, process intelligence/optimization, business policy/rule management (BRMS), and leveraging business applications in processes.
When with Gartner, Mr. Sinur was critical in creating the first Hype Cycle and Maturity Model, which have become a hallmark of Gartner analysis, along with the Magic Quadrant. He has been active in the rules, data and computing communities, helping shape direction based on practical experience. Mr. Sinur has vertical industry experience on the investment and operational sides of the insurance and financial services.
Prior to joining Gartner, Mr. Sinur was a director of technologies with American Express, where he worked on a large, industrial-strength, model-driven implementation of a business-critical merchant management system. This system is still active in the merchant retention and support functions for American Express. His responsibilities there included architecture, advanced development technologies and data/database administration.
Jarrod Poynton is Head of Solutions for DST Business Process Solutions in EMEA and specialises in solving customer engagement and operational control problems by blending business process, application data, the customer journey and organisational design.
Prior to joining DST, Mr Poynton worked for a Management and Technology Consultancy and delivered solutions to banks for document management; process and case management for insurance companies; enterprise search and text mining for health care and data warehousing and business intelligence for supply chain management.