BPMS as a Platform for Customer Obsession – The Alpha Card Story
Join our webinar to explore how BPMS can drive customer obsession and enhance engagement. Learn key insights for transforming your business!
Organisations across all industries are challenged with both modernising and differentiating their customer experience. Forrester Research indicates that using digital channels to acquire, retain, and service customers is the top business priority today. Some categorise this as a need to move from customer-focused to customer-obsessed. It is in this context that forward-thinking organisations are asking business process management (BPM) platforms to move beyond their traditional focus on operational efficiency and cost improvements to help empower CX stakeholders to deliver seamless, agile, smarter customer service.
By joining this interactive session, you will gain practical insights as to:
• How to ready your business for customer-centric BPM
• 5 key steps to maximize BPM ROI
• How to build rapid processes while avoiding common pitfalls
Join to learn how one can tie performance goals, gain commitment, encourage learning and drive results company wide.
Presenters:
Darren Hart
Chief Information Officer
Alpha Card
Darren Hart has an extensive background working in Blue Chip industries including IBM, Ernst & Young and currently Alpha Card – a joint venture between American Express and BNP Paribas Fortis.
Clay Richardson
Forrester Research
