Beyond Lean Six Sigma: How Best Buy Delivers Business Results with End to End Process Management

This FREE webinar was recorded on:
Monday, May 09, 2011
11:00 AM - 12:00 PM EDT
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Lean Six Sigma is an effective tool to drive out cost and ensure quality. But LSS can be seen as too time-consuming and laborious in dynamic industries like retail that need to be responsive to fast-changing market demands.
The key is to focus on the areas that deliver biggest bang for your buck in both creating efficiencies and delivering value to your customers.
In this Webinar:

  • Hear how global electronics retailer Best Buy views retail challenges from an end-to-end perspective to drive improvements to enhance the external AND internal customer experience.
  • Understand how the company's Lean Six Sigma deployment  has completely transformed its learning and knowledge transfer process through adult learning and real-time training workshops
  • Learn the ways in which Best Buy’s Enterprise Capability Team leverages BPM to design portfolios of projects to attack the end to end challenges in retail


Mike Fisher
Sr Director Lean Six Sigma, MBB
Best Buy

Mike Fisher is Lean Six Sigma Enterprise Capability Lead for global electronics retailer Best Buy. He is responsible for strategy, orchestration, and execution of enterprise business initiatives leveraging Lean Six Sigma. Prior to Best Buy, he was Director of Business Process Improvement (LSS) at Home Depot where he orchestrated Business Process Improvement opportunities across Merchandising, Marketing, and Advertising functions.