4 Steps to Reconnect with Customers in a Digital World

This FREE webinar was recorded on:
10:00 AM - 11:00 AM EST

Sponsored By:
To view this webinar, please fill out the form to register and become a Process Excellence Network member.
Or, if you're already a Process Excellence Network member, sign in below to view.


Customer expectation is at an all-time high and digital technology is changing the way your consumers can interact with your organization.

This webinar looks into how to make customer experience improvements measurably by automating work and get collaborative workload intelligently prioritized and managed by an end-to-end approach.

In the course of this webinar, Dr. Setrag Khoshafian, who introduced the term Process of Everything to the industry, will talk about the tremendous transformational impact of digitization.

Four core areas of focus will be:

(1) Adapting the pace of change for services, products, and operations, with model-driven development

(2) The relationship between end-to-end processes and the Internet of Things

(3) Doing more for less with Real-Time Lean Six Sigma. Becoming leaner and more efficient

(4) Keeping up with a new emerging world where businesses are more tech savvy and are bypassing traditional IT systems to quickly achieve results (“Shadow” IT)

Setrag Khoshafian Chief Evangelist and VP of BPM Technology Pegasystems
Jim Griffeth Director of Product Marketing Pegasystems