Business Process Management BPM Business Transformation Innovation Lean Six Sigma & Business Performance Lessons From Peter Drucker Organizational Change Process Mining RPA & Artificial Intelligence Tools & Technologies
Business Process Management BPM Business Transformation Innovation Lean Six Sigma & Business Performance Lessons From Peter Drucker Organizational Change Process Mining RPA & Artificial Intelligence Tools & Technologies

On customers and "sheep stealing": Why process leaders must think "end to end"

Tags: Jim Sinur BPM Business Process Management customer customer centricity trends process trends technology trends
Process Excellence Network Editor
02/11/2014

As companies emerge from recession, the customer has become the all-important focus

Jim Sinur, a Business Process Thought Leader and a former VP at Gartner. I

the trends that he sees in business process space.

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