Discover how Business Process Management (BPM) can complement your Lean Six Sigma transformation and Lean BPM enhance the customer journey’s though enhanced connectivity. In this interview Stephen Willoughby, President & Principal Consultant Lean-BPM LLC, speaks to the PEX Network about the evolution of BPM and what's next for the BPM software market. Willoughby, also shares his top tip for BPM best practice.