Frost & Sullivan recognizes Tech Mahindra as BPM leader in APAC

Frost & Sullivan has recognized technology consulting and digital solutions provider Tech Mahindra as a business process management (BPM) leader in APAC. 

The recognition reflects Tech Mahindra’s ability to deliver measurable outcomes and drive future-ready operations as well as its achievements in digital transformation, intelligent automation and artificial intelligence (AI) driven service delivery, according to the announcement.

A recent PEX Network survey of more than 200 professionals found that BPM is the most common technology organizations use to support business transformation, cited by 53 percent of respondents. What’s more, 39 percent of businesses are looking to invest in BPM in the next 12 months, up from 22 percent last year.

The global BPM market is estimated to be worth more than US$21 billion in 2025, projected to grow to a staggering $70.93 billion by 2032, according to data from Fortune Business Insights.

Tech Mahindra is “disrupting the BPM landscape”

Guided by a long-term growth strategy focused on digital innovation, customer-centricity, and co-innovation, Tech Mahindra has built a competitive edge through sustained investments in intellectual property development, strategic acquisitions and R&D, according to Frost & Sullivan. 

Its analytics, automation and consulting delivery model, powered by a 50,000+ strong multilingual human-digital workforce across 30 countries, empowers enterprises to transform operations and adapt quickly to market demands, it added.

With more than 30 pre-built generative AI solutions and a robust AI strategy, the company is disrupting the BPM landscape by simplifying next-gen technology adoption, Frost & Sullivan stated.

Meanwhile, customer experience is another key differentiator. Tech Mahindra’s tools allow real-time visibility into project health and client sentiment, helping the company respond swiftly and proactively. This focus on transparency, agility and tailored support has enabled it to forge deep-rooted relationships with clients.

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A BPM leader in APAC

“Tech Mahindra continues to lead the BPM industry by building an expansive digital transformation solutions portfolio rooted in analytics, automation and generative AI,” said Sherrel Sonia Roche, associate director for customer experience research at Frost & Sullivan. “Its Navixus™ business unit exemplifies strategic depth – unifying consulting, CX, intelligent operations and industry-specific solutions under one framework that delivers business impact.”

Tech Mahindra’s focus is on driving strategic and operational efficiency for customers by leveraging generative AI and other new-age technology-based solutions, added Birendra Sen, president, business process services at Tech Mahindra. “Navixus™ serves as the transformation engine of our business process services, helping eliminate workflow bottlenecks, reduce costs and enable faster, data-driven decision-making. This award is a testament to all the methodical and productive steps taken by us to achieve the aforementioned.”

Task mining – unlocking new possibilities in process optimization: Industry report 2025

Task mining is experiencing robust growth, driven by the increasing need for process optimization and automation across diverse sectors. The market, estimated at US$2 billion in 2025, is projected to exhibit a compound annual growth rate (CAGR) of 25 percent over the next eight years, reaching an impressive $10 billion by 2033, according to Market Report Analytics.

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