Simplify your process design!
How documenting and standardizing processes online creates a solid foundation for an optimized model
When you’re the world’s largest and most valuable beverage brand, how do you simplify your processes to keep the business working optimally, and communicate best practice across a global network of partners?Register
When you’re the world’s largest and most valuable beverage brand, how do you simplify your processes to keep the business working optimally, and communicate best practice across a global network of partners?
Megan Maddocks, Account Executive at Promapp, is passionate about helping teams simplify process management and create a positive improvement culture. She thrives on building new relationships that help businesses become more effective and achieve their strategic goals, and is passionate about creating win/win outcomes to drive business results.
Karla Younger is the vice president of HR Services for Coca-Cola Business Services North America where she is accountable for human resource services operations and transformation. She has been in shared services for 17 years and has contributed to the Coke system for more than 23 years in total. During her tenure, Karla has launched Payroll Shared Services within Coca-Cola Enterprises Finance Shared Services start-up, led the HR Shared Services organization at launch, and contributed to the start-up of a multi-function Business Services organization within Coca-Cola Refreshments now called Coca-Cola Business Services North America. Karla and her team are committed to a continuous focus on improving efficiency and effectiveness and delivering value to customers.
Karla’s presentation began by differentiating between customer and consumer, though the company keeps a focus on sustainable growth of both groups. In the past, the Coca-Cola Company’s process mapping has been done in Powerpoint and shared on email, sent to multiple people.
The question then becomes: who has the latest version? Who’s keeping it up to date? Who’s the owner of these individual processes? Should it be updated? And if so how often?
If you have hundreds of processes across operations you’re going to struggle to get everyone on the same page.
An audience poll found that most of the attendees of the webinar were at an early stage of their business process management solution journey, with the following responses:
* Exploring 32%
* Initiation 28%
* Early deployment 20%
* Deployed 20%
Clearly, some people are finding it hard to get started – but it’s a journey worth making, because Karla says the benefits are considerable:
* Clarity, accessibility and consistent execution of process
* Improved on-boarding / training
* Continuous improvement
* Visibility of end to end processes
* Notify process owners when updates are due
* Process maps plus standard operating procedures
Karla then took us through a timeline that showed these benefits can be brought into a large business in a short space of time.
Answering audience questions at the end, Karla and Megan looked at issues including internal resistance and pain points, as well as addressing some practical issues around implementation and sustaining the process.
To view the webinar recording, please click here.Register