The Back Story Behind Citi's Business Process Reengineering Program

Sofie Blakstad, Head of Reengineering O&T EMEA for Citi, shares her company's business process reengineering story at the 11th Annual IQPC Process Excellence Summit and Awards.


Blakstad discusses:

• The multi-level reasons behind why Citi initiated its business process reengineering program upon the aftermath of the financial crisis
• How critical success factors, which include strong senior management support and a tailored approach to implementing business process reengineering tools to particular processes, have led to Citi sustaining its program
• The key lessons learned throughout the business process reengineering deployment

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