Nortel’s Process Performance Dashboard

David Adkins, Lean Six Sigma Master Black Belt—Global Operations for Nortel, shares his insights at the 10th Annual IQPC Process Excellence Summit and Awards with Genna Weiss of Six Sigma IQ. Topics of discussion:
  • Nortel’s current Process Excellence program
  • Methods that Nortel is taking to map out its processes
  • Metrics used to measure Nortel’s processes
  • Nortel’s process performance dashboard and how it’s being utilized to drive business results
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