Leading and influencing an effective change programme
Process Excellence Network Editor
11/21/2008
11/21/2008
- Getting the buy-in from senior management: Proving ROI and business benefits in transactional environments
- Embedding Process Improvement principles that suit your varied organisational cultures
- Retaining the energy and excitement of your core Process Improvement team and spreading enthusiasm across to other functions in the organisation
- Creating a change practice framework to initiate and sustain changes in working practices
- Lessons learnt in change management: What not to do when rolling out a change initiative
Presented by: Ian Furness, Service Transformation, Norwich Union
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