The Future of Public Service: Composable Case Management

In an era where agility and digitization are paramount, the public sector is at a crossroads. Traditional case management systems, often riddled with inefficiencies and outdated architectures, are holding back agencies from delivering exceptional citizen experiences. Enter Appian's Case-Management-as-a-Service (CMaaS) - a revolutionary approach that combines the power of low-code platforms with modular design for unparalleled flexibility and optimization.

In this enlightening webinar, delve deep into the capabilities of Appian's CMaaS, from intuitive citizen portals and guided workflows to AI-powered process automation and real-time analytics. Learn how this cutting-edge solution can empower agencies to not only meet but exceed the evolving demands of their constituents. Whether you're looking to enhance citizen engagement, automate manual processes, or achieve seamless integration, discover how Appian's CMaaS can be your catalyst for transformation. Discover how Case-Management-as-a-Service (CMaaS) is reshaping the landscape of public sector service delivery, from citizen portals to automated workflows.

Key take-aways and challenges addressed by this content:

• The Power of Modularity: Understand how Appian's CMaaS's modular design allows for rapid customization, ensuring that agencies can swiftly adapt to changing demands
• Citizen Engagement like Never Before: Explore the capabilities of intuitive citizen portals, reducing touch points and streamlining the citizen journey
• Automation and AI: Dive into the world of AI-powered process automation, reducing manual tasks and driving efficiency
• Real-time Insights: Learn how real-time analytics and dashboard-style views provide unparalleled visibility into case progression
• Security and Compliance: Gain insights into Appian's cloud security measures, ensuring that data integrity and compliance are always at the forefront.
  

Speakers

Sam Merrill
Manager Product Strategy
Appian

Sam joined Appian in 2018 and is a manager of Product Strategy. As a Product Strategy Manager, he helps define the vision of the Appian platform and extend it in new and innovative ways. Sam has been in the software industry for the past 12 years. Before joining Appian, Sam was a full stack developer for a custom website company and a sales engineer at a large financial institution.

Sponsors