OPEX in the age of AI: Leading the change
How culture, leadership, and technology come together to accelerate improvement, empower teams, and sustain strong performance
11/24/2025
Discover how senior executives are reshaping operational excellence (OPEX) by pairing human ingenuity with artificial intelligence (AI).
In this candid discussion, Sarah Jade Gatt from IQVIA Laboratories and Nida Jabrani from CIBC reveal how culture, leadership, and technology come together to accelerate improvement, empower teams, and sustain strong performance amid constant change.
Key takeaways:
- How OPEX is evolving in an AI-enabled, data-driven environment.
- Building a culture that embraces continuous improvement and adaptive leadership.
- Transforming “change fatigue into lasting engagement and organizational capability.
- Leveraging predictive insights and automation to enhance human decision-making.
- Practical lessons from leaders delivering measurable impact through people, process, and technology.
