How to build a processes automation CoE and scale transformation across a large global organization
A fireside chat with Rene Konings, head of RPA and intelligent automation at Credit Suisse, explains why a holistic approach to process automation is essential to achieving operational excellence
When setting up a center of excellence (CoE) in a large-scale organization, two of the most important steps are establishing an operating model and a governance framework. In an era where low-code technologies are enabling the democratization of process automation and the proliferation of citizen developers, CoE leaders must embrace a new approach to these endeavors that balances innovation with safety and compliance.
In this session from All Access Intelligent Automation and RPA, speaker Rene Konings, head of RPA and intelligent automation at Credit Suisse, shares best practices for implementing a new automation CoE. He also delves into how to leverage intelligent automation to enable cost reduction, efficiency improvement and improved customer experiences.
Watch to learn more about proven approaches to identifying opportunities for intelligent automation and developing successful operating models to support an efficient and well governed implementation.
Hit play and find out:
- How to choose the right governance and operating model for a new CoE
- How to make new processes attractive for the users
- How to cultivate and deploy citizen developers across large-scale businesses
