Human in the loop: The role of people in the future of BPM
Get ideas on how to improve the employee experience when launching a business process management strategy in the age of AI
02/13/2026
As BPM platforms evolve with AI, automation, and process intelligence, the role of the human is not disappearing, but it is shifting. This session explores how people will remain central to business process management as designers, decision-makers, sense-makers, and ethical stewards of increasingly automated systems. Too often people ask about what should be automated rather than determining what should remain in the ands of humans. Consider how organizations can design processes that amplify human judgment, creativity, and accountability in the next era of BPM.
Key highlights:
- Why the future of BPM depends on human judgment, context, and trust.
- Designing BPM for employee experience, not just operational metrics.
- Skills and mindsets BPM professionals need to thrive in a human-AI-collaborative future.
- The importance and approaches to change management in the age of AI.
